![]() Refunds can only be issued via the method of the original purchase. If the canceled order contains a voucher, this voucher is considered void and will not be reinstated. If a custom order has entered production 50% of the balance paid is no longer refundable on the order. If an order has already left the warehouse, cancellation is subject to any cost of original and reverse logistics and will be treated as a return under our ‘Returns’ policy. Orders can be changed or cancelled up to 3 days after order date, after this period, orders will be considered final and subject to restocking fees. Strictly no exceptions will be made for Final Sale items Final Sale items are exempt from regular store policy and are not covered by warranty. In the event deems all resolution attempts have failed, reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges.Īll items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our 'Refund' Policy. The customer may be responsible for any labor and/or shipping of parts/(s)Ĭ furniture is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible items with aesthetic blemishes will be subject to a custom order replacement. We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. Photographs must be clear and attached to your email claim within (3) calendar days. Claims received in excess of (3) calendar days beyond the delivery will not be accepted To file a claim please contact with your order number and (Damaged or Defective Product) as a subject header. Photograph the item and packaging: If an item is structurally damaged and completely unusable, refuse deliveryĭo not refuse undamaged items, you are responsible for all redelivery costs, including but not limited to storage fees. ![]() Inspect item upon delivery: If the damage is noted, accept delivery and sign off with the carrier "damaged upon arrival".While cases are rare, damages and defects do happen once in a while. We stand behind the quality of products we sell. Special orders, Custom orders, final sale orders, clearance orders are unfortunately not eligible for returns. Refunds can only be issued to the original method of payment. Kindly understand that Standard Shipping and Inside Delivery charges from the original order are not able to be refunded once these services have been provided by the carrier. This means that products with any scratches, stains, damages, used, or modifications cannot be returned. ![]() Refund requests made after 7 days of delivery or pick up date will be denied. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition within 7 days from the delivery or pick-up date. Please note that the return shipment is to be independently arranged and the costs associated with the return to be covered by the customer, with products received back to our warehouse within 7 days from the delivery or pick-up date. ![]() In order to process your return as quickly as possible, we ask that your order number is clearly marked on all boxes for our warehouse team. Once the returned product(s) are received back to our warehouse in good condition our team will start the process for your refund, less the 25% restocking fee and any associated shipping fees. City Furniture & Appliances Limited Returns & Refunds Policy ![]()
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